Word that the Diablo 3 Auction House is going to shut down in March has lit a fire under traders. I’ve seen numerous posts from players talking about liquidating their gear, selling off their gold, and cashing out their real money balance, while others are enjoying the low prices to gear up for cheap. The “going out of business” burst of activity seemed to overwhelm the system, and after a surge of complaints about auctions taking days and days to clear/process, Blizzard was able to rectify the issue.
Across the last week we’ve received a growing number of reports concerning excessive delays with both the Gold and Real Money Auction Houses. We’re currently investigating the situation, and will be sure to update this post as more information becomes available.
Thank you to everyone affected by these delays for your patience while we work to resolve this. We apologize for this inconvenience and will do everything we can to take care of this as soon as possible.
Update 7:10PM PDT: Hello again everyone, thanks for hanging in there until we could dig deeper into this. We found that for a large number of auctions this past week, the game was displaying these as having successfully completed, when in fact they had not. The issue which was preventing these transactions from being recognized as having properly failed, has now been resolved. These particular auctions which were excessively delayed may still appear as ‘completed’ in-game. Any funds that were temporarily associated with these auctions are not being held by Blizzard and will be released through the financial institution that was used in conjunction with these transactions. The release times for these payments can vary depending on which bank or credit card was used.
We again apologize for any inconvenience this may have caused, and thank you for your understanding.